Privacy Statement

This Privacy Policy explains how we collect, use and protect personal information when you use Wicked Jackpots. We take your privacy seriously and provide this page to describe the types of information we hold, why we process it, and the choices available to you about your data.

Types of data we collect

We collect information you provide directly and data generated by your use of our services. This includes personal details you give when registering, technical information from your device and transactional records related to deposits, play and withdrawals.

Personal data

Personal data covers information such as your name, date of birth, contact details, address and identity documents submitted for verification. We also record account credentials and communication preferences to manage your account and provide support.

Technical data

Technical data includes IP address, device type, browser, operating system, cookie identifiers and connection logs. We use this data to secure accounts, diagnose issues and improve the site experience across desktop and mobile.

Transactional data

Transactional data refers to deposit and withdrawal history, payment method details, game activity and any bonus usage. This information helps us process payments, detect fraud and comply with legal obligations such as anti-money-laundering checks.

Use of information

We use your information to operate your account, process payments, provide customer support, detect and prevent fraud, and meet regulatory requirements. We may also contact you about important account changes, security alerts and service notifications.

Data protection practices

We maintain technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Access to personal information is restricted to employees and contractors who need it to perform their roles. We regularly review our security controls and update them in line with best practice.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable secure login, analyse site performance and serve relevant content. You can manage cookie settings through your browser or our cookie tool. Third parties providing analytics or advertising services may also place cookies on your device.

User rights

You have the right to request access to the personal data we hold about you, ask for inaccurate information to be corrected, and request deletion where we are not required to retain it by law. You may also object to certain processing and request restriction of processing in specific circumstances.

Access, correction and deletion

To exercise your rights, contact our data team. We will verify your identity before actioning requests to protect your account. Where deletion is requested, we will remove data unless retention is necessary for legal, regulatory or legitimate business purposes.

Information sharing and third parties

We share information with trusted third parties who support our services, including payment processors, identity verification providers, security suppliers and analytics partners. We require these partners to handle data securely and only for the purposes we specify. We may also disclose information to comply with legal obligations or to protect the rights and safety of users.

Privacy policy updates

We may update this policy from time to time. When changes are significant, we will provide notice on the site or by contacting you directly. For any questions about our approach to privacy or to submit a rights request, please contact [email protected] or use the account help options when logged in to WickedJackpots.